gusto payroll customer service

Gusto also pays close attention to the levels of customer satisfaction and employee morale. As you probably already know, workers’ compensation insurance is a necessary item to have in place when running a business. That’s why Gusto has partnered with AP Intego to provide a seamless pay-as-you-go experience.You can easily implement policies in the matter of a few clicks. Gusto offers a free month-long trial to try out their services, so this pricing won’t apply to your first month using the product.

gusto payroll customer service

QuickBooks Payroll is slightly more affordable than Gusto and is also suitable for large organizations. However, Gusto includes a wider range of advanced payroll features but doesn’t offer tax penalty protection, which QuickBooks Payroll does offer. All plans include unlimited payrolls, multiple pay rates and schedules, accounting integrations, and multi-state payroll. Gusto is a software company that creates web-based benefits, payroll, and human resource management software for small and medium-sized businesses that are based in the U.S. Small and midsize businesses that want to save a lot of time onboarding, insuring and paying their employees and contractors. This feature of the top-tier plan gives you dedicated access to experts with an average of 10 years of experience in state and federal employment law compliance and HR best practices.

Top-notch employee portal access

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  • There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data.
  • It automatically calculates and files your payroll taxes with the appropriate government agencies in all 50 states each time you run payroll for employees.
  • The leading providers include Onpay, Gusto, ADP Run, Paychex Flex and Justworks.
  • Gusto and QuickBooks Payroll are both established companies with solid customer satisfaction ratings and many good customer reviews.

Gusto vs. Quickbooks Payroll Software 2022 We carefully analyzed each payroll software service’s suitability for different gusto reviews needs, such as business owners… Kylie McQuarrie has been writing for and about small businesses since 2014.

You’re our first priority.Every time.

Gusto is a full-featured payroll software solution for small to medium-sized businesses. Also, when they asked us leading questions like the size of our company or the number of employees, we got the sense that they were trying to understand how they could be of service. And when we asked our questions, the representative answered them succinctly, ensuring we understood how the software works and could help us automate our payroll.

How long does it take to get paid through Gusto?

All customers will be put on 2-day payments when they begin running payroll with Gusto, and some customers will qualify for next-day payments. Payments run on a weekend or bank holiday will not begin processing until the following business day. Regular payrolls will always default to pay out on the regular check date.

The software automatically generates all year-end W-2 and 1099 tax forms for your employees. It then sends digital copies of the forms to each employee and contractor. Unfortunately, there is no effective scheduling tool , which forces me to go to another software provider for employee scheduling. Ideally, both scheduling and payroll could be done through the same web based software. This would also make it easier to compare scheduled vs. actually worked hours. My team enjoys the “social media” aspect of it, where new hires are introduced to the team before they even begin working.

Alternatives of Gusto

Your employees can access time tracking functionality like a clock in and out feature that’s available with the Gusto Wallet . Moreover, you can use Gusto for every employee type, including full and part-time employees, freelancers, independent contractors, and W-2 workers. Also, you’ll always pay the same flat fee no matter the employee type you choose to hire. And Gusto can complete and file all necessary paperwork related to new hires at your company with the state.

We are looking for payroll experts who are passionate about providing small business owners with the best customer service experience in the world. You will guide our customers through using Gusto for payroll and benefits and act as their advocate internally to influence our product decisions and roadmap. You’ll address real problems and deliver an exceptional customer experience, all while continuing to work in the payroll industry and begin your career in the high growth tech industry.

GUSTO Employee Reviews for Customer Service Representative

Currently, she’s working on her first book about the importance of providing high-quality benefits for employees. Rory spends most of her free time hiking with her dogs or gardening in her back yard. Having a mobile application to perform basic payroll transactions is a significant benefit for owners who often travel or do not always have access to a laptop computer. While both Gusto and QuickBooks Payroll are mobile-friendly, QuickBooks offers more features. Gusto will also automatically file and send out their 1099s at the end of the year at no additional charge.

gusto payroll customer service

Kelly is an SMB Editor specializing in starting and marketing new ventures. Before joining the team, she was a Content Producer at Fit Small Business where she served as an editor and strategist covering small business marketing content. She is a former Google Tech Entrepreneur and she holds an MSc in International Marketing from Edinburgh Napier University. Forbes Advisor adheres to strict editorial integrity standards. To the best of our knowledge, all content is accurate as of the date posted, though offers contained herein may no longer be available. The opinions expressed are the author’s alone and have not been provided, approved, or otherwise endorsed by our partners.


If you’re paying contractors only, you can skip the monthly base fee—Gusto’s contractor plan costs $6 per contractor paid per month. Gusto, previously known as ZenPayroll, has only been around since 2011, but its easy-to-use online payroll software is easily one of the best. Because its user-friendly interface, thorough automation, and full payroll tax administration ensure you have more time for your business while worrying less about potential payroll mistakes. Gusto is valid in all 50 states and works for companies with employees in multiple states.

  • For salary or hourly employees with fixed hours, you only have to decide when to pay them, and Gusto will do it automatically.
  • Chad spearheads coverage of small business communication services, including business phone systems, video conferencing services and conference call solutions.
  • Again, Gusto payroll pricing relies on a base monthly price along with a monthly per employee price.

Any way you look at it, Gusto, the maker of a popular platform for managing HR, payroll, and benefits, has all the markings of a successful long-term business. Gusto allows you to manage time off requests on a singular platform to automatically track balances and accruals. After logging in, you click on the Run Payroll tab and fill in the number of hours each employee worked, vacation or sick days taken, bonuses or commissions earned, and expense reimbursements. While their online platform is great, the core competencies that their service is supposed to do is constantly lacking. Their support is all offshore and often is not able to clearly understand the problem being communicated.

And finding the right payroll service can automate this crucial task to also make it one of the easier parts of your job. Gusto payroll offers up payroll and HR services through an intuitive online platform. We conducted comprehensive research and analyzed dozens of HR systems to identify the top HR software solutions on the market. We reviewed product videos and attended a demo with Gusto staff members. Gusto’s customer support is available Monday through Friday from 8 AM-5 PM . In the past year, the company has reduced live support options from 11 hours a day to nine. The company provides ample support resources and multiple ways to contact a representative directly to customers on all its plans.

  • The best payroll services make payroll easy, fast and affordable.
  • When you log in to your account, you’re greeted by an intuitive dashboard featuring the brand’s colors.
  • All three QuickBooks Payroll plans calculate, file, and pay federal and state payroll taxes.
  • Top features include lifetime accounts, unlimited pay runs, and multi-state payroll.
  • As well as your employees, the contractors can also be paid by you through Gusto.

Last, Gusto also offers pre-tax spending accounts for your employees’ commuter costs. This will also cost $4 a month per participant, with a $20 minimum monthly cost. NerdWallet strives to keep its information accurate and up to date. This information may be different than what you see when you visit a financial institution, service provider or specific product’s site.

Each company must follow specific tax regulations informed by its location, structure type, and business activity. Using payroll software makes it easier to satisfy tax filing and payments requirements.

Category: Bookkeeping


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